Question 1

What areas do you serve?

Accepted Answer

We serve central Chiang Mai, Nimman, the Old City, Chang Khlan, Santitham, and surrounding areas — including Hang Dong and Mae Rim depending on schedule. Check our delivery zones or book online for coverage.

Question 2

What is the minimum order?

Accepted Answer

Our minimum order is 3 kg for standard wash & fold and wash & iron. Iron only starts at 2 kg. Premium Care (delicates) can be booked from 1 kg.

Question 3

How long does it take?

Accepted Answer

Standard service is 48 hours from pickup to delivery. Express service guarantees 24-hour turnaround. Specialty items may require additional time.

Question 4

How do you handle delicate items?

Accepted Answer

Delicate fabrics are identified at intake and cleaned with gentle wet methods — hand wash, mesh bags, and low-temperature cycles. We do not operate solvent dry cleaning.

Question 5

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, PromptPay, bank transfers, and cash on delivery. All online transactions are secured with SSL encryption.

Question 6

What if something goes wrong?

Accepted Answer

We stand behind our work. If you're not satisfied, contact us within 24 hours and we'll re-clean or compensate — no questions asked.

Question 7

Can I schedule recurring pickups?

Accepted Answer

Yes! You can set up weekly or bi-weekly recurring pickups from your account dashboard. You'll receive a reminder notification before each scheduled pickup.

Question 8

Is there a free delivery option?

Accepted Answer

We charge a flat delivery fee by zone — there is no automatic free-delivery threshold. Fees are ฿30 (Central & Inner Ring), ฿49 (Greater), ฿79 (Extended). Free delivery is only available through active promo codes.

Question 9

Do you offer corporate accounts?

Accepted Answer

Yes, we offer corporate accounts with volume discounts, monthly invoicing, and dedicated account managers. Contact our sales team for a custom quote.

Question 10

What detergents do you use?

Accepted Answer

We use premium, eco-friendly detergents that are gentle on fabrics and the environment. Hypoallergenic options are available as an add-on for sensitive skin.

Question 11

How do I track my order?

Accepted Answer

You can track your order in real-time from your account dashboard or by clicking the tracking link in your email/SMS notifications. Live driver tracking is available during pickup and delivery.

Question 12

Can I cancel or reschedule my order?

Accepted Answer

You can cancel or reschedule for free up to 2 hours before your scheduled pickup time. After that, a small cancellation fee may apply.

Laundry Service FAQ — Chiang Mai Pickup & Delivery

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